OUR EXPERTISE

Trust
& Safety

Trust & Safety are a contextually dependent set of business values and practices that increase participation in and engagement with a digital system by reducing the risk of harm, fraud, or other criminal behavior toward an individual or organization’s self or reputation. Once a subset of compliance, trust & safety has rapidly emerged as an area of critical importance as online customer relationships become the norm across market sectors. 

User & Interaction Assurance

User and interaction assurance addresses the user experience and how this experience informs the customer’s impression of trust and safety. Effective program design effortlessly communicates to users that providing the requested information is in their best interest, reducing drop-off rates and increasing customer satisfaction.

Fraud Prevention & Detection

Successful fraud mitigation is more than just identifying and blocking bad actors. Identifying and modeling the behavior of good users is what sets apart successful Trust & Safety programs. Leverage the latest in mobile data, user & entity behavioral analytics, and identity verification technologies to enhance platform integrity while simultaneously enhancing the experience for your most highly-valued customers.

Security

From internal threat mitigation to customer identity and access management, digital identity is critical in determining who you are letting into your platform, and what you should authorize them to do. Ditch your one-size-fits-all approach in favor of dynamic authentication solutions that meet the unique needs of your customers and employees.

Data Stewardship

Cultivating your comprehensive data stewardship approach must be built in conjunction with, and informed by, your broader Trust & Safety objectives. Data that you don’t collect in the first place can’t be breached. Tailor your data strategy to align with your business objectives, without generating needless risk.

Ditch your one-size-fits-all approach in favor of dynamic solutions that meet the unique needs of your users.

case study

Healthcare Marketplace Launches Platform Integrity Product

How do multi-sided marketplaces embed privacy-by-design principles and platform integrity feature sets to foster trust and safety amongst their users?

 

A two-sided healthcare marketplace that had garnered initial traction with millions of unique visitors explored ways to enhance its existing UX and acquire a broader audience of repeat customers. One challenge the platform faced was preventing disintermediation and creating a trusted user experience that promoted user retention. OWI was engaged in evaluating the current-state product and prioritizing features to create a differentiated customer experience. As part of preliminary discovery in collaboration with the Executive Team, OWI proposed focusing on credentials verification, data privacy, and reputational scores to curate trusted relationships both on and off the platform.

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Trust & Safety

See how we can make trust & safety work for your business.

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