OWI Report

User Generated Content: Maintaining Trust & Safety in Our Digital World


Each day, there are billions of new posts across platforms including Facebook, Twitter, and YouTube. On Facebook alone, over three million posts are flagged daily for removal by users, human moderators, and screening tools. One of the critical questions that arises from the growth in UGC volume is how to moderate this content globally and at scale. Additionally, during the ongoing COVID-19 pandemic, as more people find themselves at home and online, platforms have witnessed increasing strain on their content moderation systems. Misinformation surrounding COVID-19 — from fraudulent advertising to unfounded medical advice — has spread as rapidly as the virus itself.  

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At our September 2020 KNOW Identity Digital Roundtable, we explored these themes and facilitated critical discussions on:

  • The increasing demand for UGC moderation and the impact of COVID-19 on the spread of misinformation
  • The challenges of real-time community moderation across use cases
  • Digital Identity’s role in building trust & safety online
  • The evolution of the UGC moderation command center and its impact on the wellness of human moderators


The report includes

Download our Whitepaper, in partnership with Genpact, for further critical insights on maintaining trust and safety in a digital world.

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