Our Expertise

Privacy & Data Protection

Your company is already in the data privacy business, no matter what products you sell or services you provide. The data you collect from your customers and employees is an inherently valuable asset and mismanaging it can have severe economic, legal, and reputational consequences. CCPA, GDPR, and a constantly evolving patchwork of global data privacy regulations and data localization requirements require a strategic partner with the right blend of technological and policy expertise.

Transparency

Building trusted relationships with your customers starts with data transparency. Explaining the purpose and scope of data collection increases customer engagement, and reduces drop off rates, in addition to strengthening your regulatory posture.

Data Minimization

The era of data lakes is over. Limiting the scope of the customer data you collect is good business, not just good compliance, as the storage of unnecessary personal data generates excess risk with limited return. Leverage the latest advances in machine learning and behavioral modeling to minimize directly identifying information without tradeoffs.

The “Right to Be Forgotten"

Managing the varying global requirements for consumer access to, and erasure of, collected personal data remains a stumbling block for businesses of all sizes. What not to do? Request and store additional personally identifiable information from consumers to process their data requests. We build workflows that reduce manual processes, minimize data collection, and enhance customer satisfaction, while remaining compliant with global standards.

Accountability

If your data is protected without the documentation to prove it, do any regulators hear it? Engage with our team of international experts to build a privacy & data protection program designed to meet both the spirit and letter of the regulations with the greatest potential impact to your business.

case study

FinTech Reduces Abandonment Rates in Digital Account Opening

How do organizations create compelling and frictionless user onboarding experiences while also maintaining safety and security? How can user onboarding create a competitive advantage rooted in building trust?

 

A large North American-focused FinTech built a value proposition around providing banking customers the ability to open a new account in less time and a world-class user experience to send and receive payments. Based on the partnerships the FinTech had established, it was evolving as a trusted exchange for businesses and consumers to transact with increased speed and convenience. To expand its network intelligence capabilities, the FinTech was developing an identity assurance platform with user authentication, real-time sharing of identity data with relying parties, and bank-validated identity information. OWI was engaged in identifying viable alternative document verification solutions to augment the organization’s existing identity verification (IDV) stack and improve the existing digital account opening process. 

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