Business Process Improvement

How we do it
OWI takes a holistic view across people, process, and technology to help our clients get the most out of their digital transformation. Our business process optimization specialties include customer onboarding, KYC, AML, and data privacy and protection.
Process Development
and Optimization
Privacy
by Design
Our business improvement services are designed to help you continue reinventing yourselves without reinventing the wheel.





case study
International Sharing Economy Reduces AML False Positives
How does the sharing economy scale their core business while adapting to evolving regulations and identity requirements expected of leading money-services businesses?
A sharing economy technology platform was emerging as an industry titan and preparing to IPO. The organization’s compliance team was focused on implementing business process improvements that would enhance the user experience and reduce the number of false positives flagged across its anti-money laundering (AML) program. The growing complexity of illegal activity schemes and enhanced regulations (e.g., NYDFS Part 504 and the EU’s 4th AML Directive) introduced additional challenges to adapt their processes to evolving compliance requirements. To prepare the organization for going public, the organization engaged OWI to define, assess, and improve their existing anti-money laundering (AML) capabilities to ensure compliance with state and federal requirements while also identifying operational efficiency areas.

Digital Identity In 2021: OWI’s Top Predictions
There’s not much that hasn’t already been said about 2020. Last year provided the world a historic level of uncertainty due to the pandemic. Companies

Fake Times at Remote High: The Need for Student Digital ID
The Covid-19 pandemic has had a widespread effect on nearly every industry, and education has been no exception. While we recently explored the impact of

Nationalism & Its Threat to Digital Identity: Part 4
This is the fourth and final piece in our series focused on nationalism and its threat to digital identity. If you missed it, read the

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