Business Process Improvement

Our world is accelerating at the speed of digital. At OWI, we partner with organizations to reevaluate operational processes, eliminate redundancies, improve quality control, and maintain performance efficiency. Our business improvement services are designed to help you continue reinventing yourselves without reinventing the wheel.

How we do it

OWI takes a holistic view across people, process, and technology to help our clients get the most out of their digital transformation. Our business process optimization specialties include customer onboarding, KYC, AML, and data privacy and protection.

Process Development
and Optimization

OWI analyzes your current state operating model, identifies opportunities for automation and improvement, and designs improved processes that create additional value to existing business activities.

by Design

OWI helps organizations create a competitive advantage with data privacy governance that translates to implementable policies and procedures for collecting, managing, sharing securing, and destroying valuable customer data

Our business improvement services are designed to help you continue reinventing yourselves without reinventing the wheel.

Clients We've Worked with

case study

International Sharing Economy Reduces AML False Positives

How does the sharing economy scale their core business while adapting to evolving regulations and identity requirements expected of leading money-services businesses? 


A sharing economy technology platform was emerging as an industry titan and preparing to IPO. The organization’s compliance team was focused on implementing business process improvements that would enhance the user experience and reduce the number of false positives flagged across its anti-money laundering (AML) program. The growing complexity of illegal activity schemes and enhanced regulations (e.g., NYDFS Part 504 and the EU’s 4th AML Directive) introduced additional challenges to adapt their processes to evolving compliance requirements. To prepare the organization for going public, the organization engaged OWI to define, assess, and improve their existing anti-money laundering (AML) capabilities to ensure compliance with state and federal requirements while also identifying operational efficiency areas.

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