As the digital economy matures and citizen priorities are evolving, how can modern-day cities rethink their digital identity strategy to promote privacy-preserving infrastructure and services?

An urban innovation company focused on improving city life was developing and incubating technologies to address civic issues, including the cost of living, efficient transportation, and energy usage in smart cities. Today, many city governments lack interoperable access systems and public-private partnerships to collaborate on data-sharing practices. Our client had recently received approval to accelerate the build and launch of a digital identity wallet integrated with smart city digital infrastructure. Requiring a proof-of-concept, the urban innovation hub engaged OWI to design a future-forward digital identity product strategy that could enable residents and visitors of smart cities to access goods and services safely and securely.